CXNYC is a two-day annual event hosted by Forrester focused on the future of customer experience. The conference theme was "delivering breakaway CX." This post focuses on five lessons from the conference including data, insights, peak moments, churn and convergence.
from Forbes Real Time http://www.forbes.com/sites/stanphelps/2017/07/19/five-lessons-on-delivering-breakaway-cx-from-forresters-cxnyc-conference/
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