Transparent vs opaque AI. Do you know the difference? If you don't have the right testing, quality and ethics sign off mechanisms in place you risk opening up your organization, your customer experience and your customers to some potentially damaging and unintended consequences.
from Forbes Real Time http://www.forbes.com/sites/adrianswinscoe/2017/07/27/customer-experience-opaque-ai-and-the-risk-of-unintended-consequences/
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