“Fully half of business travelers globally would prefer to avoid human interaction (at the airport) if possible. They want to avoid standing in lines. They want to skip the check-in process at the counter with the gate agent.”
from Forbes Real Time http://www.forbes.com/sites/danielreed/2017/07/11/business-travelers-to-airlines-dont-talk-to-us-unless-we-ask-for-help/
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