Wow customer service stories are essential to the growth of almost any business, because stories are emotional transportation. Service is about emotional connections, as Diana Oreck, a longtime leader in hospitality and customer service who is now EVP of Owner Experience for NetJets, puts it.
from Forbes Real Time http://www.forbes.com/sites/micahsolomon/2017/07/29/5-wow-customer-service-stories-from-5-star-hotels-examples-any-business-can-learn-from/
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