Interestingly, United had long published an “electronic devices policy” on a little-noticed page on its website—but that policy did nothing to help the airline prevent or resolve the Dao situation.
from Forbes Real Time http://www.forbes.com/sites/hbsworkingknowledge/2017/07/10/3-reasons-why-its-a-bad-idea-to-ban-customers-from-recording-smartphone-videos/
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